Training Services
MBI offers an integrated set of learning objectives that include customizable course content, CD ROM, manuals, and technical support for our learners
Education Training Courses
Conflict Resolution
This course was developed for students to explore better ways of handling everyday conflict other than physical fighting, name calling, complaining to the teacher, or simply withdrawing. The activities and discussions are designed to help students become aware of their choices in conflict situations, examine their responses to conflict, build effective communication skills, understand how basic human needs can contribute to conflict and develop problem solving skills among others. Teachers who have taught these skills to their students have found that conflict resolution work serves two important goals: (1) The classroom becomes a more peaceful and productive environment where students and teacher can focus more easily on the real business of learning and having fun. (2) Students gain essential life skills that contribute to a well-rounded education that will benefit them not just at school, but also at home, in their neighborhoods, and in their future roles in life.
The return on this investment is a greater acceptance of responsibility on the part of students for their behavior and a corresponding decrease in the need for adult involvement in the management of student behavior.
The Learning Campus
This training provides ways for making your environment and schools a more exciting, satisfying, and enriching experience for everyone. It is designed to help enhance the school environment on the premise that everything from the physical conditions of the building to the behaviors of all within affects the “personality” of the school. The goal is to transform the fundamental character of the school and community. Through this training the participants will realize that everybody and everything in and around schools add to or subtract from safety and conditions conducive to learning and comfortable living.
Bullying Prevention/Intervention
How does it feel to be ostracized on the school playground, to be the only one not invited to the parties, to have rumors spread about you over the Internet? It is now the norm in most schools for students to do these things to each other, e.g. to call each other derogatory names. It has been proven that this type of behavior often leads to “Columbine” type of situations and suicides. It has also been proven that bullying is one of the causes for students dropping out of schools and that many bullies end up being felons as adults. For these reasons it is very important for schools to address both Direct (open attack on victims) and Indirect (social isolation and exclusion from groups) bullying. MBI has developed an intensive program to help educators identify and rectify bullying. It gives a working definition of bullying, descriptions of difference types of bullying, helps educators to identify the bully and the victim, and tells how to stop the bullying whether you are an adult or student bystander.
Behavior Management
This training will focus on the teacher perspectives, knowledge, and skills needed to organize an effective classroom to improve student learning. Through different training delivery methods, participants will examine (for implementation purposes) the steps necessary in behavior planning: understanding self, understanding students in conflict and counter aggression, communicating with students in crisis, identifying/preventing problems, teaching of positive behavior.
Inclusion/Dealing with Diversity
Almost every country of the world is becoming more diverse in terms of culture, ethnicity, working and learning styles. We are expected to interact effectively and understand people from a wide variety of characteristics and background on our jobs, in our schools, and in our neighborhoods. The inability to do this will lead to the loss of time and money, and many conflicts. The lack of knowledge about other groups could also make attending school and work a task for everyone.
This training focuses on understanding:
- The importance of inclusion
- The impact of culture on inclusion
- How to create an inclusive school
- Communication barriers in diverse environments
- How to do a DNA-Diversity Needs Assessment
Effective Communication
The Effective Communication workshop will provide participants with a background in Active Listening and Reframing techniques, a thorough understanding in the most common “road blocks” to communication and practice in using these skills. This workshop will focus on the challenges specific to communicating effectively with students through our anger and frustration at student behavior. Proven techniques for communicating with students in crisis without being drawn into the crisis ourselves will also be taught.
Peer Mediation
Mediation is one alternative to violence when dealing with conflict. This interactive course will train participants as mediators using a five-step model. This training is a combination of lectures, discussions and role-plays. Participants will be trained to become neutral third parties who will be able to help disputants resolve conflict. Through mediation disputants retain autonomy and are empowered to determine their own solutions to the problem. As a result the agreements reached are more likely to be honored and be effective. Desired outcomes include the ability to:
- Use active listening
- Use neutral language
- Help parties distinguish ‘positions from interests’
- Help parties move toward agreement
- Through Peer Mediations students are given leadership roles that extend from the school into the community. Responsibility for solving problems will be taken off of the teacher or parent and placed on to the disputants.
Work Related Training Courses
Leadership and Management
This course will cover three important components critical to any business success – i.e. Management Competencies, Leadership and Team Building, and Excellence in Customer Service. Participants will have the opportunity to search themselves to discover their hidden potential and unearth barriers to their own effectiveness. Case study and role play methods will be utilized to encourage active participation by all.
This course will be conducted in interactive sessions that will explore management skills, functions and roles necessary to achieve organizational objectives and to inspire subordinate staff to achieve their potential. There can be no leadership without followership so participants will learn how to adapt their roles and styles to different situations to create synergies.
Topics to be covered:
- Management Skills, Tools and Techniques
- Characteristics of Managers and Employees
- Using Various Management Styles
- Managing Workflow
- Developing a Proactive Customer-Focused Approach
- Developing Emotional Intelligence
- Communicate with, Motivate and Empower your Team
- Delegate Work to Individuals and Teams
- Developing a Management Vision for Success
- Standards and Measures for Excellent Performance
- Recognition and Utilization of Reward Systems
Customer Service Training
Great Service is the rule not the exception. Poor or inconsistent customer service performance is probably the greatest reason why businesses fail. The most loyal customer will take their business elsewhere if service does not meet expectations. Participants of this workshop will learn the standards of behavior for excellent service, the three elements of communication, the visual, verbal and body language and their impact on customer service.
Topics to be covered:
- Phone etiquette
- How to de-escalate an angry customer
- Work under stressful conditions
- Self first – “My Public Esteem”
- Customer Relations
- Working as a team
- Communication – Utilizing the communication channels
- Organizational ownership and accountability
- Incessant performance improvement
Team Building
A team is a set of interpersonal interactions structured to achieve established goals. Every work organization must operate as a team to be effective. In this training the focus is on the main components of effective team building, the identification and clarification of goals, roles of its members, effective inter and intra team communication and identification of barriers and strengths. This workshop explores the essential elements of building and maintaining a quality diverse team where all the members’ skills are utilized and every participant feels like part of the team.
Description
This course will cover three important components critical to any business success – i.e. Management Competencies, Leadership and Team Building, and Excellence in Customer Service. Participants will have the opportunity to search themselves to discover their hidden potential and unearth barriers to their own effectiveness. Case study and role play methods will be utilized to encourage active participation by all.
This course will be conducted in interactive sessions that will explore management skills, functions and roles necessary to achieve organizational objectives and to inspire subordinate staff to achieve their potential. There can be no leadership without followership so participants will learn how to adapt their roles and styles to different situations to create synergies.
Topics to be covered:
- Management Skills, Tools and Techniques
- Characteristics of Managers and Employees
- Using Various Management Styles
- Managing Workflow
- Developing a Proactive Customer-Focused Approach
- Developing Emotional Intelligence
- Communicate with, Motivate and Empower your Team
- Delegate Work to Individuals and Teams
- Developing a Management Vision for Success
- Standards and Measures for Excellent Performance
- Recognition and Utilization of Reward Systems
Inclusion/Diversity in the Workplace
This course is aimed at dispelling the taboo associated with Diversity and moves toward a positive light to aid participants in developing a policy of Inclusion at the workplace. This course offers the opportunity for participants to put on the table issues related to diversity and to explore attitudes and behaviors in a dispassionate and safe environment. Arising from this exploration, participants will then learn how to turn a negative situation to a positive one that will foster good employee relations for peoples of various demographic profiles and ethnicities and to create unity out of diversity.
The course will be conducted over the course of a day and during this time participants will have the opportunity to search themselves to discover their personality type. This is an experiential workshop where case study and role play methods will be utilized to encourage active participation by all
Topics to be covered:
- Definition of inclusion
- Approaches to create and develop an inclusive workplace
- Methods to assess and improve the current level of inclusiveness in the organization
- Create a model of diversity based on inclusiveness
- The influence of one’s background, experiences and communication styles on others
- Principles on how to utilize the skills of all employees in the work environment
Dealing with Anger
Anger is secondary emotion that is always preceded by another. Anger is normal and experienced by everyone and cannot be avoided. As such, we must develop effective strategies for handling our anger. This course will explore the situations, people and environments that trigger our anger. We each have our individual triggers. The ability to recognize these triggers is the first step to managing our anger. Participants will be taught a three-pronged approach on anger management, which institutes Recognition, Interruption and Substitution. In Recognition participants will be taught to increase their awareness of their physiological responses to anger as well as the situations that cause such responses. During Interruption participants will be taught strategies to interrupt the inappropriate aggression and physical responses, which often accompany anger. In Substitution participants will learn appropriate physiological, cognitive and behavior tools to use in place of undesirable responses such as physical violence.
Communicating in the Workplace
This training helps participants to develop their inter and intra group communication skills, learn effective use of the different communication channels and recognize barriers to effective communication. It will provide participants with a background in Active Listening, giving and receiving feedback and negotiation techniques. It will also focus on the challenges specific to communicating effectively with co-workers and employees through anger and frustration at negative behavior.
Conflict Resolution
The course was developed to explore better ways of handling everyday conflicts other than physical fighting, name calling, complaining to co-workers or supervisors, gossiping or simply withdrawing. The activities and discussions are designed to help participants become aware of their choices in conflict situations, examine their responses to conflict, build effective communications skills, understand how basic human needs can contribute to conflict, use conflict as a catalyst for positive change and develop solving skills among others.